Being of independent spirit, we had decided to travel throughout Europe and the UK by motorhome and then bring it back home to NZ.
Thinking we could manage the initial purchase, wade through the mire of paperwork involved both here and the UK, handle the dealer issues, shipping, NZ Customs etc etc., we quickly arrived at the point where we obviously began to need help.
Enter Rob and Fiona Wilkinson of Kiwi Motorhome Importing in Tauranga.
While we thought we had been quite clever, it was gently explained to us that there was a lot more to this exercise than we realised.
Presented with a hugely detailed costing from the initial purchase to finally handing over a vehicle fully compliant to all NZ requirements at the end of the journey, we are amazed to report that the final costs were almost exactly as quoted. Now that in itself is impressive but what makes it all the more impressive is the completely professional way this was all conducted by Rob and Fiona.
No stone is left unturned and from start to finish they are with you every step of the way. It doesn’t stop there as their availability to answer follow up questions is ongoing and helpful.
We could not be more delighted with both our vehicle and our new friends.
No need to look elsewhere, this is your complete one stop motorhome importing shop!
Donald and Gillian McDonald
Testimonial – Jacque and John
A call to Rob and Fiona opened a new door to purchasing a motorhome. We couldn’t quite hit the number with the local dealer, and Rob and Fiona took up the challenge to land the same brand new vehicle. Robs spreadsheet was something to behold, and they sourced a vehicle in the UK, got a couple of things added, shipped to NZ, customs and insurance, obtained NZ certifications for gas and power etc, got some extra’s put on in Tauranga and handed us the keys with an unbelievably accurate figure from Robs initial spreadsheet prepared some months previously. I was astounded at the accuracy, I think Rob gets a kick from winning us over on how solid his numbers are.
After picking us from the airport, Rob and Fiona gave us a 2 hour introduction to using the motorhome, it was so comprehensive that we (nervously as first time motor-homer) plunged into a 13 day trip back to the South Island that was off the grid and incident free – nearly. In the days leading up to picking up the MH, Rob and Fiona happily gave us ideas of what were essentials for the trip south, and introduced us to the RV shop in town for those necessities.
Rob and Fiona were superb to work with, friendly and responsive to our questions, very trustworthy, and knew how to get it done. We are very grateful we found Rob and Fiona to guide us into our new motorhome and we can unhesitatingly recommend them as fantastic to deal with.
After researching & contemplating the merits of buying a motor home in London and travelling in the UK for a stay of 3 plus months duration. We asked Rob & Fiona of Kiwi Motor Home Importing for an indication of price and all up costs including their charges to ship a <6 m Burstner Lyseo IT 590 180 hp Motor Home back to New Zealand. They responded with a very thorough indicative price and time schedule.We went ahead and purchased 1 August 2019 the Brand New Burstner with a number of extras including factory installed air conditioning.On departing London at the end of October we dropped the Burstner into the supplier who took the Motor Home to the Port to commence its journey to Auckland and then to Tauranga.Rob & Fiona took care of all export / import shipping payments & requirements to ensure the Motor Home was up to New Zealand WOF - Self Containment - Gas & Electrical certification. We supplied all documents Rob & Fiona requested and payments to them as they invoiced us.Fiona met us in Tauranga and took us to their home where we slept overnight in our immaculately presented motor home. They treated us to breakfast and gave us a very thorough run through the operation and use of the Motor Home before commencing our journey home to Palmerston North.The price indicated mid July 2019 was accurate compared to the sum of the progress invoices paid through to collection 29 January 2020 only varying by $500 because of the extra height incurred with factory fitted air conditioning which they were not aware of at the time of pricing. We were told that there was a 12 month plus waiting list in New Zealand if we wanted to order this make /model motor Home from the factory.I found Rob & Fiona to be honest, totally trustworthy and true to their word providing a friendly, welcoming, accurate and prompt service.Thank you Rob & Fiona for a very professional service delivery.
It takes some courage and faith when handing over the keys of a brand-new motorhome to a complete stranger in the carpark of a shipping company at the Belgium port of Zeebrugge. That was the stark reality of having engaged with Kiwi Motorhome Importing Ltd to act as our agents in exporting our vehicle to New Zealand.
I didn’t know Fiona and Rob Wilkinson then, other than through emails and a couple of phone calls across the globe to the antipodes. But if I had known them then, as I know them now, I wouldn’t have given it a second thought and indeed my better half, Ruth, wouldn’t have had the sleepless nights and the dark thoughts of never seeing our new motorhome ever again.
But all’s well that ends well and we eventually, after a few minor hiccups, made the acquaintance of our vehicle once again, as well as meeting Fiona and Rob at their home, in one of the most beautiful spots I’ve ever visited in New Zealand.
Ruth and I were instantly welcomed and invited into their home as if we had been long lost friends. We remained with them for a very long weekend, clearing some remaining compliance requirements, driven to the shops for extras required for our stay in the motorhome and being guided and instructed on a great many aspects of our van and what living in one in New Zealand for 5 months would involve. The latter was gratefully received as we were complete novices.
We, eventually, left them (reluctantly like fledglings leaving the nest) to venture out into our great big NZ adventure with a very big thanks for going out of their way in everything they did for us.
p.s. On a financial note – Fiona and Rob’s eventual cost came to slightly under the estimated cost they gave me some nine months previously 😊
We want to thank you both, Fiona and Rob, for organising the import and compliance – and everything else – that went with bringing in our Roller Team T590. We very much appreciated your attention to detail and your communication, keeping us updated every step of the way. We have no hesitation in recommending Kiwi Motorhome Importing to anyone wanting to purchase a motorhome from the United Kingdom. Thank you again. ~Dale and Allan Sutherland-Carvell
We cannot speak highly enough of the service we received from Rob and Fiona.
From our first enquiry, Rob and Fiona answered all the questions we had and added suggestions that enabled savings along the way.
Pricing was precise and clear, setting out all the costs involved with purchase, compliance in Britain, freight, insurance, customs and NZ compliance etc.
When our motorhome was ready we flew to Tauranga and were met by Rob and Fiona at the airport where they took us shopping so we could kit out the various items required in a motorhome. Their knowledge was invaluable while shopping with lots of helpful suggestions. That night we were invited into their home for a meal and drinks and we stayed the night in their driveway in our fantastic new motorhome.
On the hand over they gave us a full run down on the operation of the Fiat and the motorhome and answered any questions we had.
We found Kiwi Motorhome Importing to be very professional in their business and were a pleasure to deal with. We would have no hesitation in recommending them to anyone wanting a hassle free importation of a motorhome. Doing it yourself is a no brainer once you have dealt with Rob and Fiona!
If anyone wants to contact me personally feel free to do so on 027 2426650
Greg and Jill
A big thank you to you both for making the whole process of importing our van from the UK so simple, even when there were issues meaning we had to change shipping companies in the middle of the night while we we backpacking in Cambodia, you simply made things happen. Your knowledge of all the in’s and out of importing motorhomes was invaluable. I can’t believe we even considered trying to go through the whole process on our own.
I know we’ll be calling when we next look to import a motorhome.
Jane & Stephen
If you wish to take the stress out of importing your own motorhome or caravan, as well as save yourself a great deal of time and effort, look no further than Kiwi Motorhome Importing Tauranga.
We highly recommend using Kiwi Motorhome Importing as your trusted agent for importing a motorhome or caravan into New Zealand.
Our recent experience of working with Rob and Fiona to import our new motorhome from the UK has been great.
Their attention to detail has been both welcome and necessary. They have anticipated and dealt with issues before they materialised and became problems. They have also very happily answered our many dumb questions on everything from NZ Customs requirements, mains plug socket and gas conversions and NZTA registration to motorhoming in New Zealand. To navigate these many hurdles you need someone like Rob and Fiona who have seen it all before and are used to doing things right.
Rob and Fiona welcomed us into their home when we called to collect our motorhome and took the time to explain everything we needed to know about using and operating our brand new van. Fiona makes awesome muffins as well by the way.
All in all we are very pleased with the excellent service and advice we have received from Kiwi Motorhome Importing and definitely made the right decision to use them very early in the process.
We recently purchased a motorhome through Kiwi Motorhome Importing and can highly recommend the service that Rob and Fiona provided. From the very first conversation with Rob and Fiona it was very obvious they knew their business.
They gave us excellent advice and made us fully aware of the processes involved with importing a motorhome. The spreadsheet they provided of the costs involved was very detailed and incredibly accurate – there were no hidden costs or surprises! They kept us informed throughout the process and responded to our questions promptly.
When the vehicle arrived in New Zealand they organised all of the compliance requirements and registration details. They went out of their way to make the collection process as easy as possible, Rob picked me up from the airport and took me back to their place to do the hand over.
Rob and Fiona took their time explaining all the ‘ins and outs’ of the motorhome and even lent me their tyre inflator kit for the return journey home. For us the importing process was a dream and we are thrilled with our new motorhome. The friendly and professional service they provided was outstanding.
We cannot speak highly enough about the attention to detail, care, service and professionalism of Rob and Fiona. Importing a motorhome to New Zealand is a minefield of taxes, certification, stink bugs, self-containment & electrical compliance, the list goes on – Rob and Fiona are experts on how to navigate all the issues, avoid unnecessary pitfalls and ultimately save you money and stress. Whenever we had any questions they were on hand to provide the answers, always willing to go above and beyond for their clients. I feel we have not only gained a new motorhome, but also new friends. The service doesn’t end once you’ve collected your new vehicle, they provide a comprehensive handover so she’s all ready to go and, being new to motorhome ownership, they were on hand to answer our multitude of “how does this work?” questions. If you are considering importing a vehicle give them a call….they will make it a reality and save you a heap of money compared to buying the equivalent in New Zealand!