I first made contact with Fiona and Rob a couple of years ago when my wife and I were on our annual NZ trip from the U.K. We had been delving into the idea of importing a Motorhome from the U.K. to use in NZ and, after some serious research, Kiwi Motorhomes stood out as having the best reviews and our first contact with Fiona and Rob was made. Our telephone enquiries were answered with expert knowledge and a warm and friendly attitude ………with a good dash of patience too I imagine!
Following our first meeting face to face it was apparent that they were on the ball and instilled confidence that everything would go smoothly, we weren’t wrong. On returning home we made several enquires to dealers to find the Motorhome we wanted; a Swift Kontiki 597, at the right price and also a suitable delivery date for export. Following one email to Fiona and Rob, not only did they find the MH we wanted, but also the price we had been quoted was met, and the export dates were matched. Marvellous………this team really do offer the optimum level of service.
From there on in, it was plain sailing for us, Rob and Fiona organised everything and kept us
informed as to what was required regarding the paperwork. When the vehicle arrived into the U.K. dealers, we travelled to inspect it and load it with our necessary armour of tackle to live in NZ. We were very happy with this dealership as the price quoted many months prior never altered, as we know in some cases it has. The dealer arranged the transport to the ship, where it arrived into Auckland five weeks later. Rob and Fiona then transported it to their home.
When I arrived six weeks later, the vehicle was immaculately presented and prepared for me. I stayed in the MH for two nights at their place; their hospitality and helpfulness held no bounds, and it was very much appreciated. During this period they found me a bike rack at a local dealer and help fit it; and when I accidentally locked myself out of my new home they supplied the equipment to rescue my keys!
A few weeks later, they helped me repair the grey water pipe I damaged.
In all they are faultless and have set the bar very high in customer service with their reliable
efficiency and expertise, care and attention to detail, plus a friendly attitude to put you at ease.
What more could you ask for?
Many thanks Fiona and Rob,
Steve & Tricia